Meet the HCH Management Team

Nicole Levine


A native of Israel, Nicole Levine moved to the United States to further her education. As a single mom, she used her ingenuity, knowledge and dynamic entrepreneurial spirit to create a successful start-up New York based service company. Since this time she has grown HCH into a holdings company with businesses in many areas of commercial cleanup and management – including product manufacturing.

Hanan Ederi

Director of Project Management

Working directly in the field with over 40 maintenance and pest control technicians, Hanan oversees the day to day service operations of both HCH and Bed Bug 911. With a solid background in project management and business, Hanan performs site assessments, develops new leads and manages residential and commercial properties throughout the New York City area.


Vanesa Levine

Director of Digital Marketing

Vanesa is a graduate of Harvard University and is a marketing specialist focused on digital communication and web security. With a passion for developing effective marketing strategies for HCH, she manages the design and digital communication practices for the corporation.

Cindy Nacktsary

Chief Executive Officer

With over 20 years of administrative and financial experience, Cindy manages the day to day operations of over 30  staff members for HCH Management. Working closely together with our contracted long term care managed providers, she ensures that services are performed to the highest standards. Cindy also oversees Human Resources, including the “Employee of the Month” program boosting morale and work efficiency.

Dona Ismajli

Customer Service Executive

Dona Ismajli, the HCH Customer Care Executive, oversees the directing of all client inquiries to the proper channels. She works closely with our customer support team to ensure that all clients recieve the proper attention, and that all inquiries are fulfilled in a timely fashion. Dona is also responsible for managing and maintaining all of our private client’s accounts, and facilitates our 24/7 Emergency Service hotline, dispatching our professionals for immediate on-call response.

Jay Shapiro

Account Executive

Mr. Shapiro serves as the Director of Global and domestic Logistics Inbound Area Manager, Outbound Area Manager. Mr. Shapiro handles all aspects of drop shipping, monitoring inventory and Ecommerce. Mr. Shapiro handles relationships with a variety of domestic and international accounts as well as the continued communication of HCH’s products and services to potential transaction counter parties.

Iris Deleon

Administrative Director

Iris joined the HCH Management team. Within that time, Iris has taken on increasing roles and responsibilities including her recent promotion to Director of Office Services. In her capacity as administrator, she oversees and supervises on site personnel, data and financial management. Fluent in three languages, she also serves as the communication link between our vendors, employees and contract managers.